Customer Value Agreements

What's a cva?

It’s a hassle-free ownership plan to get the most from your Cat^® equipment and allied equipment. Genuine Cat^® Parts deliver right on time and right to your door, with instructions for hassle-free maintenance. You get the security of an Equipment Protection Plan (EPP) to avoid unexpected costs for unplanned repairs. All the keys to machine health management conveniently display on your phone. And it all can roll in with your monthly machine payment. It’s one easy plan to leverage Cat value — beyond the machine — to maximize your investment and lower ownership costs. That’s a Cat^® Customer Value Agreement (CVA).

WHAT COMES IN A CUSTOMER VALUE AGREEMENT?

Your Boyd CAT representative will walk you through flexible CVA options: PM management according to working hours, whether you do the maintenance or prefer dealer service, amount of EPP coverage and more. Below are the key reasons why you’ll find value in a CVA.

Customer Value Agreement Brochure

COMMITTED TO SERVICE

Get the priority service you expect. Boyd CAT is committed to servicing our customers.

As part of our Services Commitment in a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by giving you Cat Credit for the value of the late part up to $1,000 USD. Contact your Boyd CAT representative to learn more.

PARTS AVAILABILITY

• Let us know when you need the part, and we’ll make sure it’s available when you need it.

• If you need a maintenance part as soon as the end of the next business day and we can’t get it, you will receive a Cat Credit for the value of the part up to $1,000 USD.

• If you have a CVA with dealer-performed service and need a common repair part, we’ll get it to you as soon as the end of the 2nd business day. If we don’t, you’ll receive a Cat Credit for the value of the part up to $1,000 USD.

SERVICE RESPONSE TIME

• 2nd day technician response to fix or diagnose unplanned repairs so you can get back to working.

• Priority Scheduling so you get an appointment scheduled right away and at the next available slot.

• Diagnostics Before Arrival so your service appointment runs as quickly as possible once we’re on-site.

• Progress Updates so your team knows exactly when your machine is being serviced and how soon you can get it back.