At Boyd CAT, we’re in the business of ensuring that our customers have access to the highest quality Cat equipment, parts, and related services in the industry. Caterpillar officially launched their new Cat Central mobile app as of March 2023, which makes it even easier to find and order the parts you need, schedule maintenance reminders, and get quick answers to your questions. Let’s take a look at the app’s features, as well as the incredible benefits users will enjoy.
Order Cat Parts While on the Go
If you’re someone who is constantly on the go, you need a more convenient way to purchase the Cat parts, tools, attachments, and equipment your team needs to succeed. The Cat Central app, available for both iOS and Android, enables you to order everything you need, all from your smartphone. You’ll gain access to the largest selection of Cat products on the market, all available at competitive prices right from your fingertips.
To place an order for a specific product, simply search using a model number, serial number, or QR code, find a price that fits your budget, specify whether you’d like pickup or delivery, and hit the checkout icon. This system eliminates the uncertainty of ordering incorrect parts from a third-party website, such as Amazon, and dealing with the resulting headache and operational delays. It will save time and effort by ensuring that you get the correct part on the first try, rather than having to order multiple parts. If you’re not sure which product you need, you can also browse by category, view the top-selling products, or check out the featured product offerings. It’s really that simple!
Schedule Maintenance Reminders
To keep your Cat equipment operating at peak capacity, it’s important to have regular maintenance performed. The recommended frequency of maintenance varies on every piece of equipment, so it can be difficult to keep track of when each item needs to be serviced. One of the most useful features of the Cat Central app is its ability to schedule maintenance reminders. Users can set up helpful reminders based on time or machine hours, ensuring that their equipment stays in top condition and minimizing the risk of unexpected breakdowns. The app also allows users to track their equipment’s service history, which makes it easy to reference past repairs and inspections.
Receive 24/7 Customer Support
Another benefit of the Cat Central app is its ability to provide personalized 24/7 support to users. The app includes a messaging feature that allows users to chat directly with their local Cat dealership (i.e. your friends over at Boyd CAT) and product support personnel, providing quick and convenient access to expert advice and assistance. Whether you have a question about which product will work best for your next project or the frequency at which maintenance should be performed on various pieces of Cat equipment, you can get all the information you need via this helpful, user-friendly app.
In addition to great customer support services, the app also provides a range of online resources to help users get the most out of their equipment. This includes access to:
- Asset-specific operator manuals
- Answers to FAQs
- Safety information
- Legal agreements
- Troubleshooting guides
- Fault code lookup tool
- TCO (Total Cost of Ownership) estimator
The Cat Central app also offers a dealer locator to help you find nearby Cat dealers for support and service. This will help you determine which location in Boyd CAT’s service area of Kentucky, West Virginia, Ohio, and Indiana, is closest to you. It’s easy to find local facilities that will provide you with the Cat equipment and services you need to accomplish your goals.
Option to Pay with Your Cat Card
If you don’t already have a Cat Card, it’s time to change that, especially if you plan on placing orders online via the Cat Central app. The Cat Card Rewards program offers rewards for qualifying purchases made by eligible account holders. These rewards can typically be redeemed for the purchase of Cat parts, tools, attachments, services, or rentals throughout North America. They are distributed as Cat Credits. The Cat Central app makes it easy to earn huge rewards that you can use to purchase new equipment and tools that will help to grow your organization.
Experience the Difference the Cat Central App Can Make
The Cat Central app is a powerful tool for anyone who owns or operates Cat equipment. Its range of features, including easy parts ordering, equipment management, and maintenance reminders, make it an invaluable resource for equipment owners and operators alike. Whether you’re a small business owner with a few pieces of equipment or a large corporation with a fleet of machines, the Cat Central app can help you manage your equipment more efficiently and effectively. Download it today!
How Can We Help?
If you have questions about how to navigate the Cat Central app or need further assistance, reach out to the Boyd CAT team at DigitalService@Boydcat.com, or you can fill out our short online form. We’re always here for you, no matter what.