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Boyd CAT Machinery are adopting a new business operating system because of its speed, efficiency and its ability to provide more complete information company-wide about our business with you. It provides a “total picture” of activity across all departments that will help us serve you better. We have prepared this information piece to answer some questions you may have and to provide samples of the paper forms that will change in appearance.
SERVICE
You may receive two (2) partial invoices for service performed during the transition period.
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RENTAL/SALES
You may experience delayed invoicing during our transition.
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PARTS
If you usually receive one invoice per purchase order, you may see multiple invoices for a single purchase during our transition.
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EMAIL CORRESPONDENCE
All customers who usually receive invoices/statements via email and/or fax may see these invoices come in the mail temporarily.
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TRANSITION DATE:
Friday, October 2nd – 5:00 P.M. EST through
Monday, October 5th -7:00 A.M. EST
During this period our systems will be unavailable, but we will remain open for business. We do ask that your patience as processing of parts sales and service scheduling may be a bit slower than usual.
All customers will receive a new account number
PARTSTORE WILL BE off-line FROM THURSDAY, OCTOBER 1ST – 5:00 PM THROUGH MONDAY, OCTOBER 5TH – 7:00 AM – you will still be able to search, look up and order parts – orders will just be placed via email instead of automatically.
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